Which IM has the highest customer satisfaction?


Posted by absorbation on Sun 15 Oct 2006 (13:17 GMT) (1779 views)
J.D. Power and Associates surveyed 10,787 residential customers from the USA to find out which messenger client was top in terms of satisfaction. They were measured in a 1,000 point scale and are shown below:

791 - Yahoo! Messenger
782 - MSN & Windows Live Messenger
766 - Windows Messenger
766 - Instant Messaging Average
746 - Google Talk
744 - Trillian
743 - AIM/AOL Instant Messenger


Of course this could be a bit biased, the company never did say the age groups they surveyed, or what they used their client for. MSN Messenger would be something expected to be used by teenagers and Windows Messenger used in business. The survey did not cover that many clients and was only based in the U.S.

However MSN and Windows Live Messenger are second on the list, despite the problems we all know about performance. Maybe new and exciting features are what is powering customer satisfaction nowadays.

Source: BigBlueBall
View the survey at J.D. Power and Associates
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Tags:   Instant messaging  Stats    

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